Terms of Service

Please read these terms carefully before accepting any quotes or services.

Quote Terms and Conditions

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCEPTING ANY QUOTE

1. VALIDITY AND ACCEPTANCE

  • This quote is valid for 30 days from the date of issue.
  • Work will be scheduled only after written acceptance and a Purchase Order.
  • Prices are based on current costs and may be subject to change if not accepted within the validity period.

2. PAYMENT TERMS

  • Payment is due within 30 days of the invoice date.
  • All invoices must be paid in full without deductions.
  • Late payments incur interest at 2% compounded monthly.
  • Late fees will continue to accrue until the full balance, including all outstanding late fees and collection costs, is paid.
  • Collection costs for overdue payments will be charged to the client.
  • An invoice is not considered paid until the full amount due, including any accrued late fees and collection costs, has been received.
  • Any invoice disputes must be raised in writing within 5 business days of invoice receipt.
  • Undisputed portions of invoices remain due within the original payment terms.
  • Failure to dispute within 5 business days constitutes acceptance of the invoice.
  • Invoice disputes must include:
    • Invoice number
    • Specific items disputed
    • Reason for dispute
    • Supporting documentation
  • The client remains responsible for payment of all undisputed items.

3. SCOPE OF WORK

  • Work will be performed as specifically detailed in this quote.
  • Any additional work or scope changes require a separate quote.
  • Changes after work commencement may result in additional charges.
  • The client must provide necessary access and conditions for work completion.

4. CANCELLATION

  • Cancellation after acceptance but before work starts: 25% of the quoted price.
  • Cancellation after work starts: Payment for all work completed plus 25% of the remaining quote.
  • Rescheduling with less than 48 hours' notice may incur additional charges.

5. WARRANTY

  • Workmanship is guaranteed for 14 days from completion.
  • Warranty is void if equipment or work is modified by others.
  • Warranty is limited to repair or replacement of the specific work performed.
  • No warranty applies to client-supplied materials.

6. COMPLETION AND ACCEPTANCE

  • The client must inspect work upon completion.
  • Any defects must be reported in writing within 48 hours.
  • Work is deemed accepted if no written objections are received.
  • Minor adjustments will not delay payment obligations.

7. LIABILITY

  • Our liability is limited to the value of this quote.
  • We are not responsible for consequential damages.
  • We are not liable for delays due to circumstances beyond our control.
  • The client is responsible for insuring their property/premises.

8. ACCEPTANCE TESTING AND DELIVERABLES

  • The client shall have 5 working days to inspect and test deliverables once the server is deployed.
  • Any defects must be reported in writing within this period.
  • Deliverables are deemed accepted if no written objection is received.
  • Minor defects will not delay payment obligations.
  • Resubmitted deliverables are subject to the same acceptance process.

9. INTELLECTUAL PROPERTY AND CONFIDENTIALITY

  • All designs, documents, and custom solutions remain our property.
  • The client is granted a license to use deliverables for their intended purpose.
  • Both parties agree to maintain confidentiality of sensitive information.
  • The client shall not use our name or branding without written permission.

10. TIME TRACKING AND REPORTING

  • Time is billed in minimum 60-minute increments.
  • Travel time is billed at standard rates.
  • After-hours work is billed at premium rates as specified.

11. COST REIMBURSEMENT AND MARKUP

  • Any third-party costs incurred on behalf of the client will be billed at cost plus 20%.
  • This includes but is not limited to permits, security access fees, equipment rentals, and subcontractor services.
  • The client agrees to reimburse such costs under the standard payment terms.

12. DISPUTE RESOLUTION

  • Any disputes must be raised in writing within 48 hours.
  • Payment obligations continue during dispute resolution.
  • Local jurisdiction laws apply.
  • The client agrees to pay all legal costs if collection action is required.

13. GENERAL PROVISIONS

  • These terms remain valid even if any portion is found unenforceable.
  • This quote supersedes all previous communications.
  • Changes must be agreed to in writing by both parties.
  • Force majeure applies to circumstances beyond reasonable control.

These terms and conditions form part of our quote and supersede any other terms or conditions unless explicitly agreed in writing. By accepting this quote, you acknowledge that you have read, understood, and agree to these terms.

Have Questions About Our Terms?

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